Refund and Returns Policy

Refund & Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, plants, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Items with obvious signs of use
Items that have been opened.
Items not in original condition, damaged, or missing parts for reasons not due to our error.
Items returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within a few days.

Late or missing refunds

If you haven’t received a refund, first check your bank account. Then contact your credit card company, as processing may take time. If you still have not received your refund, please contact us at info@voltwise.co.ke.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at info@voltwise.co.ke and send your item to: [physical address].

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you.

If the gift was not marked, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

Shipping returns

To return your product, mail it to:

Voltwise Technologies
Cross Road House,
Ground Flr. Ambala Rd. Nairobi
+254 071 5007 147
info@voltwise.co.ke

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

If you’re returning an expensive item, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

Refund and Returns Policy